replybek.Docs

Knowledge

Files.

Upload the documents your team already uses, like price lists, policies and manuals.

Upload documents to teach an agent what isn't on your website.

Upload files

  1. Open Knowledge, press Add knowledge and choose Files.
  2. Drop files onto the window, or press Choose files. You can add several at once.
  3. Press Add file (or Add 3 files when you picked several). Each file becomes its own source.
Upload a PDF. It's ready to answer from in a few seconds.
Supported Limit
PDF, DOCX, TXT, MD and CSV Up to 20 MB per file

Replybek reads the text of each file, splits it into passages and indexes them. When the readiness says Ready, the agent can quote it.

Tips for good documents

  • Text, not pictures. A scanned page without a text layer has nothing to read. Export documents to PDF from Word or Google Docs instead of scanning them.
  • Clear headings. Headings like "Gift cards" or "Warranty claims" help the agent find the right passage.
  • One topic per file is easier to keep current than one giant document.

Update a file

Files don't change on their own. When a document changes, remove the old source and upload the new version. For content that changes often, a website source with automatic re-sync is easier.